Our team was able to reproduce this issue, so they will be working on a resolution to fix this bug. We apologize for any inconvenience or frustration.
Please note this may take some time to resolve the recording issue.
One thing the team noted was this may be happening when a user has not fully stopped viewing another video message but they start to record a response.
In these cases a short term solution is to NOT start recording a video WHILE another video is playing, but rather wait for the playing video to finish playing before hitting the record button.
Please try this to see if this helps short term with your recording issue. We will follow up once we have fully resolved the issue.