Please check the below questions:
- What happens when you press the blue camera record button at the bottom of a conversation?
- Are you able to view yourself in the preview screen?
- What happens when you tap to expand the preview screen and then press the arrow at the bottom right of the screen?
- Have you tried recording on wifi, mobile internet, or both?
- Please try turning off your Wifi to use your cellular data for a better connection.
- When did this first start happening?
- Are you receiving any type of error message when you try to record.
If you are still noting recording issues, please contact Support and share inout on the above questions with the team to aid them.